Sickness & absence

Report sickness clearly. Support the return to work.

Record an unplanned absence without pretending it is holiday waiting for approval. Employees, managers and HR get a dedicated journey from first report through return to work, while health evidence stays inside a separate permission boundary.

Dedicated report-sickness journeyAssigned manager notified in appFit-note and return-to-work recordsHealth detail separately permissioned

What is sickness absence tracking software?

Sickness absence tracking software records when somebody cannot work because they are unwell, helps the right manager respond, and keeps the operational history connected to the employee record. HollyHR provides a dedicated report-sickness flow for current, retrospective and still-ongoing absence. A manager or authorised HR role can also record an absence on somebody's behalf.

The absence is recorded immediately rather than approved or declined. The assigned manager receives a content-neutral in-app notification, colleagues see neutral Away availability, and authorised HR roles can manage self-certification, fit notes and return-to-work detail behind a separate health-data decision and permission boundary.

One absence, clear next actions

Report it. Keep in touch. Confirm the return.

HollyHR connects the dates, assigned manager, evidence and return-to-work follow-up without turning sickness into a holiday request or exposing health detail to everyone who can see availability.

Report sickness without requesting permission

Record whole or half days, a known end date or that somebody is still off. Employees can report for themselves, while managers and authorised HR roles can record for the people they are permitted to support. No diagnosis or free-text health note is requested.

Put the next action in front of the manager

The current case owner receives a neutral in-app notification. The sickness workspace groups people who are currently off, returns that need confirming and return-to-work follow-up, with no health evidence in the manager projection.

Keep evidence and return-to-work detail restricted

Once HR enables the health-data control, authorised employees and HR roles can record self-certification, upload or withdraw fit notes, and capture return-to-work notes, adjustments and phased-return dates. Day-eight guidance highlights when fit-note coverage may be needed.

See patterns without automating judgement

Days lost, trends, department totals, a working-pattern-aware absence rate and raw Bradford views help authorised HR users understand what happened. HollyHR adds no judgement bands, disciplinary trigger or medical conclusion.

The setting behind the answer

Separate from holiday. Purpose-built for sickness.

The default Sick Leave category does not consume holiday balance and is marked as unplanned absence. It now feeds a dedicated report, follow-up and return-to-work journey rather than a leave approval.

One absence, deliberately different views

Make every access boundary visible.

A manager action list, colleague availability, restricted health evidence and an API projection do not expose identical fields. Reporting stays permissioned because even small-team totals may enable inference.

Evidence for a conversation

See the pattern without turning a score into a verdict.

Aggregate trends and working-pattern-aware absence rates show what happened. Named Bradford evidence is restricted to HR and System Admins, uses configured unplanned categories and stays raw—without judgement bands.

What you get today

  • Dedicated report-sickness flow for current, retrospective and ongoing absence
  • Employee self-reporting plus manager and HR recording on behalf where authorised
  • Immediate recording with no approval or decline decision
  • Content-neutral in-app notification for the assigned current manager
  • Whole-day and half-day ranges using the person's applicable working pattern
  • Extend, confirm return, correct and void with an append-only case history
  • Employee, direct-manager and organisation sickness workspaces with role-specific next actions
  • Default Sick Leave category outside holiday balance and marked as unplanned absence
  • Neutral Away presence in Who's Away and calendar feeds
  • Health-gated self-certification and fit-note metadata, private file upload and withdrawal
  • Fixed day-eight fit-note guidance inside the restricted evidence view
  • Return-to-work status, scheduling, conversation notes, agreed adjustments and phased-return dates
  • Content-neutral reminders for due return-to-work and explicit evidence review dates
  • Aggregate absence reporting plus HR and System Admin top-absence and raw Bradford views
  • Sickness case, event, evidence and return-to-work data included in the subject's data-rights handling
A clear product boundary

Sickness records, not medical or payroll casework

HollyHR records the absence, evidence and workplace follow-up. The employer remains responsible for its sickness policy, lawful decisions, reasonable adjustments and payroll treatment.

  • No diagnosis, symptom capture, medical advice or occupational-health referral workflow
  • No SSP, company sick-pay, final-pay or payroll calculation
  • No configurable trigger bands or automatic disciplinary action
  • No public API, webhook, SDK, MCP or Ask Holly access to restricted health records
  • No promise that a fit note or return-to-work record makes an employment decision compliant

Questions people ask

How do you record staff sickness in HollyHR?

Open Sickness and choose Report sickness. Select the person when you are authorised to record on somebody's behalf, add the first day, choose a known end date or Still off, and select whole or half day. The absence is recorded immediately and opens as its own sickness record; it is not sent for leave approval.

Will the employee's manager be notified?

Yes. When somebody other than the assigned current manager records the absence, HollyHR creates one content-neutral in-app notification linking that manager to the sickness record. The notification contains no employee name, absence dates, diagnosis, evidence type or other health detail.

Does sick leave reduce somebody's holiday allowance?

No—not with HollyHR's default Sick Leave category. It is configured not to consume holiday balance and to count as unplanned absence. Administrators can change category settings, so the precise rule follows the organisation's configuration.

Who can see an employee's sickness record?

The employee sees their own record. Their current manager can see direct-report dates, operational status and return-to-work dates. HR and System Admin roles can manage organisation records. Restricted evidence, health notes, adjustments and review dates require a separate health capability and an enabled controller decision. Shared availability remains neutral Away.

Does HollyHR manage self-certification and fit notes?

Yes, after an authorised HR role enables the organisation's health-data capture decision. The employee or authorised HR role can add self-certification, upload or withdraw a PDF or image fit note, record its coverage and review date, and receive guidance once the absence passes seven calendar days.

Does HollyHR support return-to-work conversations?

Yes. Operational managers can schedule and complete return-to-work follow-up using status and dates. The employee and separately authorised HR roles can also record restricted conversation notes, agreed adjustments, phased-return dates and a review date.

Does HollyHR calculate the Bradford Factor?

Yes. HR and System Admins can see raw Bradford scores over the last quarter, six months or twelve months for configured unplanned-absence categories. HollyHR deliberately adds no traffic-light bands or automatic employment decisions.

What sickness and absence reports are included?

HollyHR includes aggregate Time Off totals, days by type, month and department, average duration and a working-pattern-aware absence rate. Named top-absence and Bradford panels require the more restricted reporting access because even aggregate results can identify health absence in a small team.

Can integrations read or write sickness health records?

No. Scoped Time Off reads may carry the neutral dated absence projection, but the dedicated sickness case, evidence and return-to-work health records are not exposed through the public API, webhook, SDK, MCP or Ask Holly. Payroll-readiness output does not calculate SSP or carry health detail.

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Related: Time off & leave · Who's away · Working patterns