Understand how joiners, leavers and replacements affect monthly or annual Standard billing.
What to know
Standard billing follows current active employment, not sign-in access. Profiles mapped as volunteers under your organisation's published engagement policy do not count.
If counted active profiles rise above the quantity already billed in the current monthly or annual period, only the additional quantity is prorated for the rest of that period.
When a leaver's employment ends, their profile stops counting. That lowers the quantity used at the next renewal but does not create a mid-period credit.
A replacement whose employment becomes active before renewal adds no charge while the organisation stays within the billed quantity. Renewal uses the current count, with any charity or non-profit discount applied.