Understand how joiners, leavers and replacements affect monthly or annual Standard billing.
What to know
Standard billing follows current active employment, not sign-in access. Profiles mapped as volunteers under your organisation's published engagement policy do not count.
If counted active profiles rise above the quantity already billed this period, only the extra is prorated to renewal. Monthly plans charge it straight away; annual plans bill all additions together once a month.
A leaver stops counting when their employment ends, lowering the next renewal without a mid-period credit. A replacement within the billed quantity adds no charge. Renewal uses the current count, with any charity discount applied.
System Admins see the cost before adding, importing or rehiring someone. Plan & billing shows the next charge, active employees and the people paid for this period.