Questions about Holly?

HollyHR Free is £0 for organisations with up to 10 active employees. Standard is £2 per active employee per month, or £20 per active employee per year. Standard bills every active employee, including the first 10. Applicable taxes are calculated at checkout.

Free is available only while an organisation has 10 or fewer active employees. At 11 active employees, Standard is required and costs £22 per month, or £220 per year. There is no headcount band jump: each additional active employee changes the monthly Standard price by £2.

Yes. A small team can stay on Free or choose Standard for its additional scale and controls. For example, Standard for 10 active employees is £20 per month, or £200 per year.

Yes. Eligible charities and approved non-profits get 50% off Standard, making it £1 per active employee per month before applicable tax. The same discount will apply to Plus when it launches; its planned discounted price is £2 per active employee per month. Apply through our contact form so eligibility can be checked before a private checkout code is issued. Fair-use boundaries apply.

Billing follows current active employment, not sign-in access. A profile counts while its employment timeline is active. Profiles mapped as volunteers under the organisation's published engagement policy do not count; profiles without current active employment do not count either.

Employees choose whole or half days, the dates, leave type and an optional note. If an assigned manager exists, that manager reviews the request with the balance and approved overlap in view. If no manager is assigned, HollyHR approves the request automatically.

HollyHR records personal and work contact details, emergency contacts, job title, department, current manager, workplace, working pattern, start and leaving dates, employment type, compensation, banking details, documents and time off. HR and System Admins can also define typed custom fields for organisation-specific information.

You can upload up to ten files at a time, each up to 10 MB. Supported formats include PDF, Office documents, text and CSV files, common images and ZIP or RAR archives. You can also save an HTTPS link on an employee record.

Yes. A System Admin can choose Prepare secure export in Settings after a fresh security check. The action does not require a cancellation request, support ticket or separate export fee.

HollyHR combines server-side sessions, active-organisation membership checks, permission-aware services, application-scoped database queries, extra encryption for selected high-sensitivity values, private signed document access and audit records for sensitive actions.

Primary HR records and the application runtime are in the EU, while uploaded documents and HollyHR database backup copies are stored in AWS London. Supporting providers, including email, billing, support and human mailbox services, have their own regions and transfer terms, so HollyHR does not claim that all processing stays in the UK.

The customer controls its organisation data. HollyHR processes that data to provide the service under its Data Processing Agreement. Customers can prepare an organisation export without opening a support ticket, but some provider records and legal-retention evidence have separate handling boundaries.

Standard is monthly or annual when available. Stripe-billed customers cancel from Billing settings; other arrangements are managed outside that portal. Cancellation takes effect at period end, with paid access continuing until then. Deletion is separate: export before closing the workspace.

Yes. A System Admin can prepare the organisation archive while the workspace is active. Export and store it before closing the organisation.

Yes. HollyHR accepts pasted tabular data, CSV and .xlsx files. Older .xls files need to be opened in Excel, Google Sheets or Apple Numbers and saved as .xlsx or CSV first.

The people cutover supports 15 fields: names, contact details, staff ID, date of birth, department, job title, start date, work type, weekly hours and employment status. Manager relationships are not one of the staged fields, so preserve them in the signed-off source and rebuild and check them separately after the people records are reconciled. The public data dictionary lists every supported field and its update rules.